Return policy

At Shopverse, we want you to love your holiday purchases. If for any reason you are not completely satisfied, we’re here to help with a hassle-free return process. Please read our return policy below for details.

Eligibility for Returns We accept returns for unused, unopened, and undamaged items within [insert timeframe, e.g., 30 days] of the delivery date. Items must be in their original packaging and in the same condition as received.

Non-Returnable Items The following items are not eligible for returns:

  • Custom or personalized products (e.g., custom ornaments or stockings).

  • Perishable goods or seasonal items past their relevant holiday period.

  • Items marked as final sale or non-returnable at the time of purchase.

How to Initiate a Return To start a return, please contact our customer support team with your order number and reason for the return. You can reach us at:

  • Email: jonathandumon2320@gmail.com 

  • Phone: +14086699322

Once your return request is approved, we will provide detailed instructions on how to send your item(s) back to us.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

  • We recommend using a trackable shipping service to ensure your return is received.

Refund Process

  • Refunds will be processed to your original payment method within [insert timeframe, e.g., 7-10 business days] of receiving your return.

  • Please note that original shipping fees are non-refundable.

Exchanges If you need to exchange an item, please contact us. Exchanges are subject to product availability.

Damaged or Defective Items If you receive a damaged or defective item, please notify us within [insert timeframe, e.g., 7 days] of delivery. We will arrange a replacement or full refund at no additional cost.

Holiday Returns We understand the holiday season can be busy. For items purchased during [insert holiday period, e.g., November 1 - December 24], we offer an extended return window until [insert extended date, e.g., January 15].

Contact Us If you have any questions about our return policy, feel free to get in touch with us. We’re here to make your Shopverse experience merry and bright